> ## Documentation Index
> Fetch the complete documentation index at: https://docs.seosorted.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment problems

> What happens when a card fails, and how to get running again.

## When a payment fails

Your account is marked **past due**. Your card issuer is the usual cause: an expiry, a limit,
or a bank blocking an unfamiliar charge.

What that means in practice:

* **Nothing is deleted, and nothing is cancelled.** Your plan, sites and content stay exactly
  as they are.
* **Generating new content pauses** until the payment goes through.
* Your card is retried automatically for about two weeks.

Updating your payment method from billing settings takes about thirty seconds, and the moment
it succeeds you can carry on. You do not need to re-subscribe or set anything up again.

<Warning>
  If the retries run out without a successful payment, the subscription ends and the account
  moves to the Free allowances — with everything archived rather than deleted, exactly as in a
  [voluntary downgrade](/billing/changes).
</Warning>

## Managing your card

Everything to do with payment methods, invoices and cancellation lives in the billing portal,
reachable from **Billing & subscription** in the dashboard. That is also where you will find
every invoice as a PDF.

## Refunds and disputes

Please email [hello@seosorted.ai](mailto:hello@seosorted.ai) before raising a dispute with
your bank. Most billing questions are resolved the same day, and a formal dispute can suspend
the account while it is reviewed — which helps nobody.

## Common questions

<AccordionGroup>
  <Accordion title="I was charged more than I expected after adding an add-on">
    Adding something mid-period is prorated, so the first charge covers the remainder of the
    current period as well as the change. On an annual plan that remainder can be most of a
    year. The exact figure is shown before you confirm.
  </Accordion>

  <Accordion title="I removed an add-on but I am still being billed">
    Removals apply at the end of the period you have already paid for, so one more invoice
    line is expected if you cancelled mid-period. The billing screen shows the date it ends.
  </Accordion>

  <Accordion title="My allowance did not reset on the 1st">
    Allowances reset on the day of the month you subscribed, not on the 1st. If you started on
    the 20th, that is your reset day.
  </Accordion>

  <Accordion title="I am on the annual plan — do I get a year of articles up front?">
    No. You are invoiced yearly but your allowances refill every month, and unused allowance
    does not roll over.
  </Accordion>
</AccordionGroup>