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When a payment fails

Your account is marked past due. Your card issuer is the usual cause: an expiry, a limit, or a bank blocking an unfamiliar charge. What that means in practice:
  • Nothing is deleted, and nothing is cancelled. Your plan, sites and content stay exactly as they are.
  • Generating new content pauses until the payment goes through.
  • Your card is retried automatically for about two weeks.
Updating your payment method from billing settings takes about thirty seconds, and the moment it succeeds you can carry on. You do not need to re-subscribe or set anything up again.
If the retries run out without a successful payment, the subscription ends and the account moves to the Free allowances — with everything archived rather than deleted, exactly as in a voluntary downgrade.

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Managing your card

Everything to do with payment methods, invoices and cancellation lives in the billing portal, reachable from Billing & subscription in the dashboard. That is also where you will find every invoice as a PDF.

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Refunds and disputes

Please email hello@seosorted.ai before raising a dispute with your bank. Most billing questions are resolved the same day, and a formal dispute can suspend the account while it is reviewed — which helps nobody.

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Common questions

Adding something mid-period is prorated, so the first charge covers the remainder of the current period as well as the change. On an annual plan that remainder can be most of a year. The exact figure is shown before you confirm.
Removals apply at the end of the period you have already paid for, so one more invoice line is expected if you cancelled mid-period. The billing screen shows the date it ends.
Allowances reset on the day of the month you subscribed, not on the 1st. If you started on the 20th, that is your reset day.
No. You are invoiced yearly but your allowances refill every month, and unused allowance does not roll over.